(303) 876-7654 sales@renewableoutdoors.com 
Winnerwell Nomad – Small
Winnerwell Nomad – Small
Description
With a firebox measuring just 12.6 x 6 x 6 inches, the Winnerwell Nomad Small is truly a tiny wood stove. It’s rectangle shape and nesting 4-leg design allow this stove to easily stow away when not in use and quickly deploy to heat smaller tent sizes and recreational shelters. The compact footprint and stove body size make this stove a good option for small spaces. Built with quality 304 stainless steel and the same dependable features found in the medium and large size Nomad stoves.
(Features/Specs)
Precision-crafted in 304 Stainless Steel that is highly resistant to rust and corrosion (1/8” thick cooktop material, 1/16” thick body material)
Includes 1 stove body, 1 airflow controller pipe, 4 sections of straight chimney pipe (2.1” diameter, 12” length), 1 spark arrestor, and 1 ash scraper
Weight: 14.1 pounds
Packed Dimensions/Stove Body Dimensions: 12.6” x 6” x 6”
Assemble Dimensions: 12.6” x 18” x 71” (71” indicates total height from the ground to the spark arrestor)
Footprint Dimensions: 11” x 12”
Firebox Capacity: Approx. 450 cubic inches (12.6” stove body depth)
Fuel Type: dry, seasoned wood only (not intended for coal burning)
Door features an air-control damper and a glass window for fire management and ambiance
Level side shelves lend cooking versatility and double as a carry handle
Highly portable- Nesting legs and shelves fold flat to the stove body; 5 pipe sections, spark arrestor, and an ash scraper stow inside the stove body
Wide 4-leg design helps keep the stove stable on uneven surfaces
Compatible with Small Size and 2.1” Winnerwell Accessories
Certifications: N/A (This is a recreational wood burning stove not intended for residential use)
Materials: Made entirely from 304 stainless steel, using 1/8” thick material for the cooktop and 1/16” thick material for the body, Winnerwell stoves are unique in the world of portable wood burning stoves. Good quality stainless steel lends several distinct advantages: It does not rust or corrode—a huge advantage in harsh outdoor environments; It can functionally withstand higher temperatures than mild steel, allowing thinner material to be used on the stove body which significantly reduces weight, ultimately making the stove more portable; And lastly, after the first burn, the stainless steel starts to take on a very nice patina color.
Operating Tips: Efficient and proper use of a wood stove requires some patience and practice. When starting your fire, it’s important to quickly establish a hot bed of coals to initiate a strong draw of air through the stove and up the flue. Use a generous amount of small tinder when starting a fire in the stove, slowly adding larger pieces of wood. Always open the door slowly to prevent smoke spillage into your tent or shelter. Never start a fire using flammable accelerates such lighter fluid. We strongly recommend operating your stove outside for the first several burns to practice your fire starting technique and optimizing burn temperature and rate using the airflow controls. It’s important that your stove burns hot enough to efficiently combust the fuel- when the stove is burning efficiently, little to no visible smoke should be exiting the chimney pipe. If the chimney is belching thick visible smoke, this is an indication the stove is not burning efficiently. Also avoid overloading the stove with fuel as this can create excessive heat which can warp or damage the stove.
Accessory Recommendations: For added cooking utility, we recommend the Small Water Tank. The water tank is excellent for melting snow and ice for drinking water, and when the stove is burning efficiently the tank will boil water in minutes thanks to its location at the back of the cooktop and the base of the flue pipe where heat is concentrated.
Installation Recommendations: Always maintain adequate clearances when using a wood stove in a tent or shelter. We recommend at least 18-inches between the stove and any combustible material. When using a non-combustible heat shield or fireproof hearth, clearances can be reduced by half. We strongly recommend the use of a Double Wall Pipe Section and a Flashing Kit where the flue exits the tent or shelter. Always ensure the flue exits through a fireproof stove jack and the combustible materials are kept clear of the stove or flue. Whenever possible, secure the legs of the stove using tent stakes, bolts, or other adequate anchors to prevent the stove from tipping over. This is especially critical in shelters prone to movement like a trailer or boat.
Warnings & Considerations: Never leave a wood stove burning unattended. The surface of Winnerwell Wood Stoves become extremely hot during use, always wear leather gloves and exercise caution when operating the wood stove. Careful supervision of children and pets is mandatory when operating the wood stove to prevent harm or injury. When children or pets are present, we strongly recommend the use of fence panels or a stove guard to prevent unintentional contact with the stove. Only burn clean, dry, seasoned firewood in Winnerwell Wood Stoves. Burning green wood can result in carbon monoxide which is hazardous to health as well as increase the build up of creosote in the flue pipe which can create the risk of chimney fire. Clean the flue regularly (approx. every 20 hours of burn time) to avoid excessive creosote build up which can inhibit airflow and create the risk of chimney fire. We recommend a Winnerwell Pipe Brush for cleaning the flue. User assumes responsibility for the safe use of this wood stove.
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at mailto: sales@renewableoutdoors.com. Some Exclusions Apply For Free Shipping.
Why Buy From Us
Renewable Outdoors was created to become the number one destination for renewable energy and eco-friendly products. Renewable Outdoors is a place where you get the coolest products out there while also saving the planet. We only offer the best products that make a true impact on the world in the best way. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Renewable Outdoors is the #1 store for renewable energy, camping gear, off grid supplies, and more!
-
WE PUT OUR CUSTOMERS FIRST
We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time.
-
WE LOVE SAVING THE PLANET AND THE OUTDOORS AS MUCH AS YOU DO
When you call us, you get an expert in the renewable and outdoor industry on the other line. A large part of our team is from the mountains of Colorado where renewable energy and outdoors are second nature. Whether you are looking for solar generators, EV chargers, or anything else, we truly invest ourselves in understanding our products.
-
WE ARE THE EXPERTS IN THE INDUSTRY
By working closely with a large number of the best brands in the renewable energy and outdoors industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.
More Reasons to Love Renewable Outdoors:
-
Price Match Guarantee
- Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
-
Free Shipping
- All orders shipped to the lower 48 U.S. states ship FREE.
- If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well.
-
100% Safe & Secure Ordering
- Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
-
McAfee Shopping Guarantee
- Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee all FREE of charge when you order with us.
-
Volume Discounts
-
If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@renewableoutdoors.com for a quote.
-
We Are An Authorized Dealer
- Renewable Outdoors is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.
This is why Renewable Outdoors is the #1 Source for your ultimate renewable energy and outdoors experience!
Shipping and Returns Policy
Free Shipping Promotion:
Shipping costs for our business are typically around $15 for accessories can range and up to $500 for larger items. However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required! Some small exclusions apply
If you would like an order shipped to anywhere else in the world, please email us at sales@renewableoutdoors.com and we will gladly work something out with you!
Renewable Outdoors reserves the right to cancel this offer at anytime
Order Confirmation:
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.
If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Order Shipment:
Your order will ship within the lead time we have posted on the product page. We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@renewableoutdoors.com
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.
Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.
If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.
You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call 303-876-7654 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
Damages:
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.
If your product is defective or sustains damage during shipping, please contact us at sales@renewableoutdoors.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Renewable Outdoors Customer Service at 303-876-7654 for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.
If you authorize the freight company to leave freight without a signature, Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Renewable Outdoors cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
All orders canceled after 48 hours could be subject to a $50 administration fee, regardless of whether your order has shipped. Refunds will be issued to the credit card that you used when placing your order.
How do I return a product?
If you want to return an item, please send an email to sales@renewableoutdoors.com
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unopened in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number.
Upon receiving and inspecting the returned product, Renewable Outdoors will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.
If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs. Customers could be responsible for paying all shipping and handling costs for returning an item.
FAQs
Which payment methods do you accept?
-
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
-
PayPal
-
Google Pay
What is your return policy?
Please see our We Accept Returns page for more information.
What is your cancellation policy?
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the Free Shipping & Easy Returns page. Refunds will only be issued to the original credit card that you use when placing your order.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@renewableoutdoors.com and we will process an insurance claim on your behalf.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
If you would like to place an order by phone, give us a call at 1-844-345-2677.
How will my order be fulfilled?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How can I change My Account information?
You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.
Do you charge sales tax?
Only customers residing in the state of Colorado will be charged sales tax. Orders from outside Colorado will not be charged sales tax.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at (our email)
How long will it take for my order to ship?
This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is in stock and we process the charges to your credit card it will ship within 3 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@renewableoutdoors.com.
Can you ship to a P.O. Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.
Didn't find what you were looking for?
We would be glad to assist you. Visit us at our contact us page or fill in the form below.
Winnerwell Nomad – Small
Description
With a firebox measuring just 12.6 x 6 x 6 inches, the Winnerwell Nomad Small is truly a tiny wood stove. It’s rectangle shape and nesting 4-leg design allow this stove to easily stow away when not in use and quickly deploy to heat smaller tent sizes and recreational shelters. The compact footprint and stove body size make this stove a good option for small spaces. Built with quality 304 stainless steel and the same dependable features found in the medium and large size Nomad stoves.
(Features/Specs)
Precision-crafted in 304 Stainless Steel that is highly resistant to rust and corrosion (1/8” thick cooktop material, 1/16” thick body material)
Includes 1 stove body, 1 airflow controller pipe, 4 sections of straight chimney pipe (2.1” diameter, 12” length), 1 spark arrestor, and 1 ash scraper
Weight: 14.1 pounds
Packed Dimensions/Stove Body Dimensions: 12.6” x 6” x 6”
Assemble Dimensions: 12.6” x 18” x 71” (71” indicates total height from the ground to the spark arrestor)
Footprint Dimensions: 11” x 12”
Firebox Capacity: Approx. 450 cubic inches (12.6” stove body depth)
Fuel Type: dry, seasoned wood only (not intended for coal burning)
Door features an air-control damper and a glass window for fire management and ambiance
Level side shelves lend cooking versatility and double as a carry handle
Highly portable- Nesting legs and shelves fold flat to the stove body; 5 pipe sections, spark arrestor, and an ash scraper stow inside the stove body
Wide 4-leg design helps keep the stove stable on uneven surfaces
Compatible with Small Size and 2.1” Winnerwell Accessories
Certifications: N/A (This is a recreational wood burning stove not intended for residential use)
Materials: Made entirely from 304 stainless steel, using 1/8” thick material for the cooktop and 1/16” thick material for the body, Winnerwell stoves are unique in the world of portable wood burning stoves. Good quality stainless steel lends several distinct advantages: It does not rust or corrode—a huge advantage in harsh outdoor environments; It can functionally withstand higher temperatures than mild steel, allowing thinner material to be used on the stove body which significantly reduces weight, ultimately making the stove more portable; And lastly, after the first burn, the stainless steel starts to take on a very nice patina color.
Operating Tips: Efficient and proper use of a wood stove requires some patience and practice. When starting your fire, it’s important to quickly establish a hot bed of coals to initiate a strong draw of air through the stove and up the flue. Use a generous amount of small tinder when starting a fire in the stove, slowly adding larger pieces of wood. Always open the door slowly to prevent smoke spillage into your tent or shelter. Never start a fire using flammable accelerates such lighter fluid. We strongly recommend operating your stove outside for the first several burns to practice your fire starting technique and optimizing burn temperature and rate using the airflow controls. It’s important that your stove burns hot enough to efficiently combust the fuel- when the stove is burning efficiently, little to no visible smoke should be exiting the chimney pipe. If the chimney is belching thick visible smoke, this is an indication the stove is not burning efficiently. Also avoid overloading the stove with fuel as this can create excessive heat which can warp or damage the stove.
Accessory Recommendations: For added cooking utility, we recommend the Small Water Tank. The water tank is excellent for melting snow and ice for drinking water, and when the stove is burning efficiently the tank will boil water in minutes thanks to its location at the back of the cooktop and the base of the flue pipe where heat is concentrated.
Installation Recommendations: Always maintain adequate clearances when using a wood stove in a tent or shelter. We recommend at least 18-inches between the stove and any combustible material. When using a non-combustible heat shield or fireproof hearth, clearances can be reduced by half. We strongly recommend the use of a Double Wall Pipe Section and a Flashing Kit where the flue exits the tent or shelter. Always ensure the flue exits through a fireproof stove jack and the combustible materials are kept clear of the stove or flue. Whenever possible, secure the legs of the stove using tent stakes, bolts, or other adequate anchors to prevent the stove from tipping over. This is especially critical in shelters prone to movement like a trailer or boat.
Warnings & Considerations: Never leave a wood stove burning unattended. The surface of Winnerwell Wood Stoves become extremely hot during use, always wear leather gloves and exercise caution when operating the wood stove. Careful supervision of children and pets is mandatory when operating the wood stove to prevent harm or injury. When children or pets are present, we strongly recommend the use of fence panels or a stove guard to prevent unintentional contact with the stove. Only burn clean, dry, seasoned firewood in Winnerwell Wood Stoves. Burning green wood can result in carbon monoxide which is hazardous to health as well as increase the build up of creosote in the flue pipe which can create the risk of chimney fire. Clean the flue regularly (approx. every 20 hours of burn time) to avoid excessive creosote build up which can inhibit airflow and create the risk of chimney fire. We recommend a Winnerwell Pipe Brush for cleaning the flue. User assumes responsibility for the safe use of this wood stove.
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at mailto: sales@renewableoutdoors.com. Some Exclusions Apply For Free Shipping.
Why Buy From Us
Renewable Outdoors was created to become the number one destination for renewable energy and eco-friendly products. Renewable Outdoors is a place where you get the coolest products out there while also saving the planet. We only offer the best products that make a true impact on the world in the best way. We always strive to provide the best information, the best products, the best prices, the best customer service, and the best overall buying experience anywhere. This is why Renewable Outdoors is the #1 store for renewable energy, camping gear, off grid supplies, and more!
-
WE PUT OUR CUSTOMERS FIRST
We're a small team and truly care about your experience with us. Unlike the other "internet" companies out there that want just a simple transaction, we are here to help you every step of the way. Aside from the information we provide on our website, we also have a customer service team readily available via email or phone to help answer any questions you have at any time.
-
WE LOVE SAVING THE PLANET AND THE OUTDOORS AS MUCH AS YOU DO
When you call us, you get an expert in the renewable and outdoor industry on the other line. A large part of our team is from the mountains of Colorado where renewable energy and outdoors are second nature. Whether you are looking for solar generators, EV chargers, or anything else, we truly invest ourselves in understanding our products.
-
WE ARE THE EXPERTS IN THE INDUSTRY
By working closely with a large number of the best brands in the renewable energy and outdoors industry. We are given a unique insight that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. To put it simply, you just will not find this level of expertise anywhere else. We want to get to know the products we sell on a deep level so that we can best serve you.
More Reasons to Love Renewable Outdoors:
-
Price Match Guarantee
- Thanks to our strategic partnerships with our brands, we are able to offer the best prices you can find anywhere or we refund the difference.
-
Free Shipping
- All orders shipped to the lower 48 U.S. states ship FREE.
- If you wish to ship to Alaska, Hawaii, or Canada give us a call or shoot us an email and we can help with that as well.
-
100% Safe & Secure Ordering
- Our website uses SSL Encryption technology ensuring all sensitive payment or personal information submitted through the website is completely secure and protected.
-
McAfee Shopping Guarantee
- Includes $10,000 ID Theft Protection Coverage, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee all FREE of charge when you order with us.
-
Volume Discounts
-
If you are looking to buy a large quantity of one item, we may be able to offer special pricing. Feel free to send an email to sales@renewableoutdoors.com for a quote.
-
We Are An Authorized Dealer
- Renewable Outdoors is an authorized dealer for all of the brands on our website. This means we are able to offer full manufacturer warranties on every order.
This is why Renewable Outdoors is the #1 Source for your ultimate renewable energy and outdoors experience!
Shipping and Returns Policy
Free Shipping Promotion:
Shipping costs for our business are typically around $15 for accessories can range and up to $500 for larger items. However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required! Some small exclusions apply
If you would like an order shipped to anywhere else in the world, please email us at sales@renewableoutdoors.com and we will gladly work something out with you!
Renewable Outdoors reserves the right to cancel this offer at anytime
Order Confirmation:
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.
If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Order Shipment:
Your order will ship within the lead time we have posted on the product page. We will email you tracking information within 24 hours of your order leaving the warehouse.
If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@renewableoutdoors.com
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost.
Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products.
If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.
You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call 303-876-7654 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
Damages:
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.
If your product is defective or sustains damage during shipping, please contact us at sales@renewableoutdoors.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call Renewable Outdoors Customer Service at 303-876-7654 for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition.
If you authorize the freight company to leave freight without a signature, Renewable Outdoors cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, Renewable Outdoors cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
All orders canceled after 48 hours could be subject to a $50 administration fee, regardless of whether your order has shipped. Refunds will be issued to the credit card that you used when placing your order.
How do I return a product?
If you want to return an item, please send an email to sales@renewableoutdoors.com
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unopened in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number.
Upon receiving and inspecting the returned product, Renewable Outdoors will issue a refund for the full amount minus restocking/administration fees to the credit card used for the purchase only.
If you attempt to send the item back without a return authorization number, it will be refused, and you will be charged the return shipping costs. Customers could be responsible for paying all shipping and handling costs for returning an item.
FAQs
Which payment methods do you accept?
-
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
-
PayPal
-
Google Pay
What is your return policy?
Please see our We Accept Returns page for more information.
What is your cancellation policy?
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges as described on the Free Shipping & Easy Returns page. Refunds will only be issued to the original credit card that you use when placing your order.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to sales@renewableoutdoors.com and we will process an insurance claim on your behalf.
How do I place an order?
First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.
You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".
Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.
If you would like to place an order by phone, give us a call at 1-844-345-2677.
How will my order be fulfilled?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
How can I change My Account information?
You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.
Do you charge sales tax?
Only customers residing in the state of Colorado will be charged sales tax. Orders from outside Colorado will not be charged sales tax.
How can I make a change or cancel my order?
Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact us at (our email)
How long will it take for my order to ship?
This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is in stock and we process the charges to your credit card it will ship within 3 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@renewableoutdoors.com.
Can you ship to a P.O. Box or an APO Address?
At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.
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